Concierge

Location: Reporting to: Residential Property Manager and Operations, Parking & Facilities Manager

ProCura Real Estate Services is an award-winning real estate development and management company whose mission is to elevate people’s quality of life. Our vision is to create communities through real estate innovation – inclusive of commercial, residential, property management and customer service.  We do more than develop and operate buildings – we create communities that people are proud to call home, work in and visit.

The Opportunity:

ProCura Real Estate Services is seeking to add a Concierge to our Central Tower, residential building located at Century Park.  The incumbent is expected to provide best-in-class customer service and a safe, clean, and elevated living experience for its residents.

Duties

  • Be the first point of contact for tenants, visitors, and contractors; deal promptly and professionally with any queries or complaints that may arise
  • Respond to calls and emails in a timely and professional manner
  • Receive and secure delivered parcels
  • Gather required tenant information and paperwork and ensure information is fully completed.
  • Assist tenants with onboarding to the community
  • Perform scheduled checks of the building including the common areas, parking garage, courtyard, mechanical and storage rooms, etc.
  • Track and record all building events and related work into a daily report
  • Arrange, record, and track all deliveries, amenities bookings, and move schedules. Proper handling of all associated receipt of cash funds or cheques in accordance with the established protocol
  • Supervise all moves and deliveries
  • Supervise and log all scheduled work on site and liaise with approved contractors
  • Review video surveillance footage and interface with security and access reporting software
  • Follow established health and safety procedures

Qualifications

  • Professional outlook and demeanor, great organizational, communication, and critical thinking and problem-solving skills
  • Self-starter and motivated individual with propensity to working alone
  • Flexible in approach while being a good team player
  • Dependable, reliable, and able to work well under pressure and be calm and collected when emergencies arise
  • Intermediate experience with Microsoft Word, Excel, Outlook, and Access
  • Must be fluent in English and have excellent verbal and written communication skills
  • Previous hotel concierge experience preferred
  • Must be able to lift up to 40 lbs. occasionally

Compensation

  • ProCura offers competitive compensation and benefits packages for employees; compensation commensurate with experience

 

To apply for this opportunity, please email your resume to jobs@procura.ca with the subject line reading “Concierge”.

 

ProCura Real Estate Services thanks all candidates for their interest; only shortlisted, qualified candidates will be contacted for an interview.

To apply send us your cover letter and resume.
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