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FAQ

Commercial FAQ

Where do I submit cleaning/security requests/concerns?

Please call 780-414-8888 and ensure you also send an email to customerservice@procura.ca.

Can I access my office after-hours?

Your access card allows building, parkade (if you have paid, underground parking), and elevator access 24 hours a day, 7 days a week. Access to your space will be granted at the discretion of your organization.

How do I obtain fitness centre access?

How do I book a boardroom facility?

Please contact 780-414-8888 or email customerservice@procura.ca, and indicate the time and date of your function. Boardrooms are available on a first-come, first-served basis and are subject to availability.

What do I do if someone is parked in my parking stall?

Please notify the building concierge or contact 780-414-8888 and we will have the vehicle tagged/towed.

How do I obtain a parking stall?

Please email customerservice@procura.ca or contact 780-414-8888 and indicate the building or lot you are interested in. Please allow up to 3 business days for processing.

How do I obtain access cards to my space?

Please submit your access card request to customerservice@procura.ca. Your request will be responded to accordingly:

New Employees – Please provide 3 business days’ notice prior to the new hire start date for processing of new employee card access.

Card Deactivations – Please provide at least 2 business days’ notice prior to the employee’s last day, including the date and time the card is to be cancelled.

Lost or Misplaced Cards – These requests may take up to 1 business day for processing. A nominal fee will be applied to all replacement cards.

Floor Access Changes – Please provide at least 2 business days’ notice for processing.

What do I do if my space requires a repair?

Please submit your maintenance request to customerservice@procura.ca. Requests will be responded to accordingly:

High Priority Requests (response within 3 hours) – flooding, alarms, blown breakers, extreme temperature fluctuations, unsecure premises or other emergency security requests. For all high priority requests, please call 780-498-9928.

Medium Priority Requests (response within 1 business day) – plumbing issues not causing leaks (i.e., broken or plugged toilet, broken sink or tap, etc.), light bulb changes that are inhibiting operations (i.e., several burnt-out bulbs in one office or low-lit-area), minor electrical deficiencies, minor temperature fluctuations, etc.

Low Priority Requests (response within 5 business days) – includes light bulb changes in well-lit areas, minor carpentry repairs or any other request that does not impact day-to-day tenant operations.

Residential FAQ

Are pets allowed?

Pets are not permitted in any of our rental suites.

Does ProCura have furnished units?

No, ProCura does not offer furnished units at this time.

How do I make my monthly rent payments to ProCura?

Rent must be paid in full on or before the 1st of every calendar month by either a post-dated cheque or electronic funds transfer (EFT). This will be arranged with your property manager when you sign your leasing agreement.

What do I do if I have a maintenance issue in my unit?

ProCura takes pride in providing excellent service in a timely and responsive manner. Our operations department will provide our tenants with the required services for ongoing maintenance. Should you have any maintenance concerns or requests for your suite, please contact 780-414-8888 or email residentialproperties@procura.ca. If you have an after-hours emergency in your suite, contact 780-498-9928.

Is extra parking and storage available?

Yes, contact ProCura for more information at 780-414-8888 or residentialproperties@procura.ca.

What is the damage deposit for a ProCura rental property? How will I ensure my damage deposit is returned in full to me at the time I vacate?

All damage deposits will be equivalent to your first month’s rent. You will receive a receipt for your damage deposit, and upon vacating your suite, your deposit will be returned to you providing the suite in the same condition, and you were not in breach of any bylaws or your tenancy agreement.

What will happen to the Park ‘n’ Ride at Century Park?

ProCura will soon unveil their recent collaborations with the City of Edmonton to relocate the Park ‘n’ Ride.

What is the current status or future development plans for the Century Park site?

Century Park’s master plan was designed several years ago in 2004, prior to the economic downturn that forced all development to come to a standstill. ProCura recognized that Century Park offered the perfect balance of nature and urban lifestyle and wanted to stay true to the community heritage and name.
Therefore, ProCura’s talented team engaged with Cesar Pelli Architects and Pelli Clarke Pelli, whose team is internationally recognized their world leading architecture, to revitalize the master plan for the community. ProCura and Pelli will soon unveil their masterpiece, Time Square, staying true to the neighbourhood heritage, and providing healthier, vibrant, and connected living spaces for future residents. For information related to future development of our sites, please contact 780-414-8888 or email development@procura.ca.

 

When will pre-leasing commence for Mayfair Village North and Central Tower?

Pre-leasing will begin a year to 18 months in advance of construction completion. However, ProCura would be happy to add you to our pre-leasing inquiry list and contact you once pre-leasing commences. To be added to the pre-leasing list, please call 780-414-8888 or email residentialproperties@procura.ca.

Are there currently properties available with ProCura, and how long would the waiting period be?

ProCura currently owns 55 luxury rental suites at Century Park (1, 2, & 3 bedroom units). We would advise you to contact us and ask for our current availability on suites, and provide us with your budget and suite preference. Our residential services can forward you a leasing package and schedule a showing once all formalities have been provided to your expectations. With the low vacancy rate in Edmonton, we advise you to give yourself a minimum of 30 to 60 days to secure your rental suite.

 

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